This blog will mostly deal with the industry as a whole: Trends in Food and Drink, Laws and Social Norms, Proper Guest Service, Dealing with Change, etc. We’ll discuss what to do if your guest has a fly in their soup. And what to do if you are the guest with a fly in your soup. : )
I know the struggles of the restaurant industry. Restaurant management has been my career. I have opened and managed stores for various corporations: Marriott, Bennigan’s, Planet Hollywood, Legal Seafood, Bowlmor, and Austin Grill. I’ve managed operations all over the country.
One day I moved on from operations. I began teaching and consulting. Having an MBA, I was able to open my own consulting business, and become an Adjunct Professor. I mainly help businesses with their operations. My belief is that improved business success comes from successful recruiting and training. With the right crew on the ship, the problems of motivation, attitude, and turnover greatly melt away.